Update on our service and COVID-19
Diweddariad am ein Gwasanaeth ar COVID-19

Monday 1 June 2020

To our valued patients and friends,

You may be aware from news reports that on Thursday 28 May, HM Government have allowed dental practices in England to recommence both urgent and routine care, where it is safe to do so. This will apply from 8 June.

Healthcare in Wales, including dentistry, is broadly the responsibility of the Welsh Government. Current Welsh Government guidelines have not changed. The new guidance in England does not apply to Welsh dental practices, including the West End Dental Group.

Due to the nature of our work, dental practices and their teams are experts in managing and controlling cross-infection risk. This means we are well placed to provide a safe and effective service to patients, even in difficult times such as these. It is clear that the health authorities in England have recognised this, and this follows the same approach taken in a very wide range of other countries. We look forward to Welsh Government doing the same.

We have been working hard to prepare to reopen. We continue to monitor guidance issued by Welsh Government, as well as other relevant authorities. We will provide an update to our patients as soon as we can.

In the meantime, our existing care arrangements remain and any registered patient of the West End Dental Group can obtain advice and guidance by telephone from one of our dental surgeons by dialling 0808 164 1003, 10am to 12noon, Monday to Friday including public holidays.

All of those who work in dentistry do so to help patients smile with confidence, eat without fear and live free from dental pain. It is an unusual and difficult feeling for those in dentistry when they are stopped from doing so. We cannot wait to welcome you back to West End Dental when we can do so.

On behalf of the West End Dental Team, with warmest best wishes,

Aaron & Trevor

Monday 23 March 2020

To our valued patients and friends,

As a Dental Practice, we work in an environment where the prevention of the spread of a whole range of infections is woven into everything we do. In addition to our usual scrupulous cross infection control measures, we have been paying particularly close attention to all government guidance and updates related more specifically to COVID-19 (Coronavirus).

Up until recently, we have been able to operate normally in line with current Public Health guidance. Towards the end of last week, a number of restrictions were placed on the care we can deliver by Public Health authorities, and over the weekend those restrictions have increased.

It is now clear that to provide the best protection to our patients and our team, especially those who are vulnerable, we are no longer able to offer routine dental care in the short term. This is the same position being taken by the vast majority of dental care providers. This position is supported by all of the UK’s Health Authorities.

What’s happening?

We have therefore taken the very difficult step of cancelling all routine care appointments in the short term.

If you are not currently undergoing treatment, you should assume all future appointments are postponed until further notice.

If you are currently undergoing treatment, we will review your case shortly and determine next steps. Please do not contact us beforehand. You will appreciate there is much for our team to do, but we will contact you as soon as possible.

We will try to contact all patients regarding specific appointments, but please bear with us – there is a large amount to do!

Are we providing emergency care?

Naturally, patients may experience pain, or another dental emergency, and we wish to help where we can.

However, Public Health guidance issued by Welsh Government Monday 23 March requires us to avoid a very wide range of treatments and procedures. As a result, the provision of dental care in any form is effectively impossible at this time.

We will maintain a telephone service for registered patients only between 10am and 12noon, Monday to Friday. During this time, if you have a dental emergency and require urgent guidance, you can contact us and discuss your concerns with a Dental Surgeon. Your Dental Surgeon will have access to your existing clinical records.

If required, they can arrange a prescription with a local pharmacy. They can also arrange referrals to dedicated Emergency Dental Clinics being organised by NHS Wales, where emergency treatment can be delivered with the appropriate protective equipment and procedures.

How can you contact us?

We must request that visitors and patients without appointments do not enter any of our clinics, to maximise the safety of our patients and team. If you have not been contacted specifically to confirm an appointment, please do not visit our clinics; we will not be able to see you.

Given the Public Health restrictions on our service, our telephone lines will be open from Monday to Friday, 10am to 12noon only, excluding bank holidays. This service is designed for clinical queries and guidance, so please consider whether you need to contact us. Please do not contact us regarding existing appointments where possible. Please also bear with us if there is a delay in answering your call.

You can continue to email or text us via our normal channels, but please note that with reduced staff available, replies may take some time.

What do I do if I am a Member?

We are particularly grateful to our membership patients who hold such high trust in our service and care by joining our Membership schemes.

We will guarantee that our Member patients will receive priority for rearranged appointments as quickly as possible, as soon as we reopen, together with some additional benefits by way of a thank you.

Your support during this very difficult time is hugely appreciated.

Next steps

All of our team work in healthcare because, first and foremost, they have a desire to help people. This value is core to everything we do, and is especially the case in an independent, family owned business such as ours.

It seems counterintuitive to many of us that to help people we need to close our doors. Sadly this is the case. COVID-19 is a serious outbreak in the UK and across the World. We must support the Government’s efforts to contain it as far as possible. We must therefore follow Public Health guidance to protect our patients and team and restrict our care to the minimum required.

Clearly this situation is temporary, and only applies in the short-term to help battle the COVID-19 outbreak. We will reopen and continue our normal service as soon as it is safe to do so, and all of us look forward very much to welcoming you back.

Your continued support and understanding is very gratefully received. Like all businesses, this is a difficult time for us, and we know it is a difficult time for our patients, so thank you.

Please stay safe and follow Government guidance regarding your own health – it is for your own safety.

On behalf of the West End Dental Team, with warmest best wishes,

Aaron & Trevor

0808 164 1003

Important Update regarding COVID-19

From Monday 6 July, we are able to offer appointments and treatments for dental problems and concerns.
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