Book Your Appointment with West End Dental

Clinics open from Monday 6 July

We are delighted that in line with Welsh Government guidance, effective Monday 6 July, we will be opening clinics in our Colwyn Bay, Porthmadog and Llangefni practices to start offering dental care and treatments to patients.

Public health restrictions mean that there are some limits on the amount and type of services we can provide. Nevertheless, we are open and looking forward to seeing you.

  • Emergency?

    Call us on 0808 164 1003 to book an emergency appointment.

  • Existing Patient?

    Please complete our online Appointment Request form to request an appointment.

  • New patient?

    Please complete our online Appointment Request form to request an appointment.

Important Questions

I need an appointment, what do I do?

If you have any dental problem or concern at all, or your treatment was paused due to COVID-19, we will be delighted to see you. 

However, we do have limited appointments available due to restrictions on how we can work and will need to prioritise appointments for those with the greatest need.

Please note that at present we unfortunately cannot offer ‘routine’ examinations or appointments.

Are your fees changing?

At the moment, no. 

The cost of providing our service to you has increased significantly due to increased requirements for safety equipment and less capacity. As an independent, family owned business adapting to these changes has been a challenge.

Nevertheless, we appreciate many others have faced similar challenges. That’s why we are not charging our patients any extra fees as a result of COVID-19. 

We will keep this policy under review as our service reopens but will always do our best to minimise additional costs or charges.

How much will a consultation or treatment cost?

Consultations will be free of charge to members who have maintained their Membership with us during the lockdown period. Members can therefore book a consultation to discuss a dental problem or concern without any additional fee. Members can also continue to enjoy discounts on treatment costs depending on their membership level.

Review appointments for those who were undergoing treatment prior to lockdown will also be free of charge. 

For all other patients, consultations including emergencies, will be charged at our usual fee of £47.75. This is our pre-COVID price. 

Our treatments will be charged at normal rates, which have not been altered as a result of COVID-19. 

Can I see my usual clinician?

Unfortunately, we cannot guarantee an appointment with your usual clinician. Not all clinicians have returned to work yet, and we do have limited capacity.

If you were undergoing treatment before the lockdown we will do our best to book your consultation with the treating clinician. If this isn’t possible, we’ll explain why and ensure you’re matched with a suitable member of the team. 

Are you offering all treatments and services?

We are offering all treatments and services that may be required to address a dental problem or concern.

In the interests of public health, some purely cosmetic treatments will not be available. In addition, routine examinations and hygienist consultations are not available.

If you have a dental concern or problem, you should request an appointment and we will be delighted to see you.

Examples of dental concerns or problems may include:

  • A clear dental emergency e.g., with pain and swelling in the face or mouth;
  • Minor pain or discomfort;
  • Fractured teeth, lost restorations / crowns, lost or fractured dentures;
  • Unusual markings, growths or other changes in your mouth; or
  • Bleeding or inflamed gums, chipped or sharp edges.

My treatment was paused as a result of lockdown. What should I do?

We will do our best to proactively contact all patients who have had treatment paused as a result of COVID-19. If you fall into this group, please delay contacting us before Monday 20 July to allow our staff time to contact you. We have many patients to contact, so please bear with us as we do our best.

You can also request an appointment using our online form at the link above. Be sure to select Yes when asked if you were undergoing treatment, and we will try to prioritise your request.

Is it safe to attend?

Dentistry has been managing cross-infection risks successfully for decades and works to some of the highest standards available in primary care.

As a result of COVID-19 we have gone even further, enhancing the protective equipment we use for certain procedures and taking steps to ensure social distancing, including a smaller number of appointments, longer appointment times and fewer surgeries running at the same time.

Are there changes to payment methods?

We regret that we are no longer able to accept cash or cheque payments. Physical payments represent a significant risk in terms of transmission and put our staff at unnecessary risk by requiring visits to local banks.

Our Terms of Business have been updated, and all patients will be asked to make payment via debit/credit card by telephone or secure web link. 

Payments will be required in full before you attend an appointment, where applicable. This maximises the time we can help other customers and limits the time needed to follow up on patients who fail to pay.

Of course, finance including interest-free options remains available for larger courses of treatments, and we can accept bank transfers by agreement for larger payments if necessary.

How can I contact you?

Our telephone lines, online web chat and text message service will be open 9am to 5pm from Wednesday 1 July to Friday 3 July.

From Monday 6 July, they will be open:

  • 8am to 8pm Monday to Friday, and
  • 8am to 2pm Saturdays

They will be closed Sundays and Bank Holidays.

Our telephone lines will be open for dental emergencies and patients who need to discuss an existing appointment or course of treatment.

If you require a new appointment, we ask that you complete our Appointment Request form using the button above. It only takes a few minutes and captures all the information we need to offer an appointment as quickly as possible. 

If you do need to speak to us, please use our web chat or text message service where possible. Non-urgent queries can also be sent by email to info@westend-dental.com.

Attending Your Appointment

There are some important changes to how we operate when you attend your appointment. Please read the following instructions carefully.

Medication and History

You will be asked to complete a medical history form before attending your appointment. This is completed via a dedicated link, sent to you via text message to your mobile and by email.

 

Please ensure we have up-to-date mobile number and email address details to ensure this can be done. This will help avoid unnecessary risk and time lost at your appointment.

Travelling and Arrival

To maximise protection, our patient waiting rooms are closed. Patients will need to wait outside until they are called for their appointment normally by text. 

 

In line with public health guidance, patients should therefore travel by private car whenever they are able to do so and please bear in mind you may need to wait a short while before attending your appointment. As there is no waiting space, please dress appropriately for the weather.

 

Patients will be asked to tell us they have arrived at an appointment by replying to a text message on their mobile. If you have access to a mobile phone, please ensure we have your correct details and bring this to your appointment. 

 

We will then text or call you when you we are ready to see you, and a member of our team will arrive at the front door to greet you. 

Entering The Practice

When you enter the practice, you will be asked to clean your hands using sanitising gel and your temperature will be taken with a hands-free thermometer. You will then be taken direct to the surgery.

 

The team member you meet will be wearing enhanced protective equipment. You may also be asked to wear a mask whilst outside your treatment room.

 

Please note these procedures are compulsory. We will be unable to admit any patient who does not comply.

Timings

Appointments will be longer than you are used to. We will be clear on the duration of an appointment when it is booked – please ensure you make a note of the time required.

Belongings

Coats and bags will need to be left in a box before entering a surgery. Please keep your belongings to a minimum.

Refreshments and Toilet Facilities

Please note our usual refreshments will not be available, so please ensure you bring drinking water with you, especially if you are attending a longer appointment.

 

Toilet facilities will also be closed, so please ensure you have visited the lavatory before attending.

Our Clinics

Colwyn Bay

104 Conway Road
Colwyn Bay, LL29 7LL

Porthmadog

15 Snowdon Street
Porthmadog, LL49 9BT

Llangefni

53 High Street
Llangefni, LL77 7NA

Important Update regarding COVID-19

From Monday 6 July, we are able to offer appointments and treatments for dental problems and concerns.
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