Book Your Appointment with West End Dental
Clinics open from Monday 6 July
We are delighted that in line with Welsh Government guidance, effective Monday 6 July, we will be opening clinics in our Colwyn Bay, Porthmadog and Llangefni practices to start offering dental care and treatments to patients.
Public health restrictions mean that there are some limits on the amount and type of services we can provide. Nevertheless, we are open and looking forward to seeing you.
I need an appointment, what do I do?
If you have any dental problem or concern at all, or your treatment was paused due to COVID-19, we will be delighted to see you.
However, we do have limited appointments available due to restrictions on how we can work and will need to prioritise appointments for those with the greatest need.
Please note that at present we unfortunately cannot offer ‘routine’ examinations or appointments.
Are your fees changing?
At the moment, no.
The cost of providing our service to you has increased significantly due to increased requirements for safety equipment and less capacity. As an independent, family owned business adapting to these changes has been a challenge.
Nevertheless, we appreciate many others have faced similar challenges. That’s why we are not charging our patients any extra fees as a result of COVID-19.
We will keep this policy under review as our service reopens but will always do our best to minimise additional costs or charges.
How much will a consultation or treatment cost?
Consultations will be free of charge to members who have maintained their Membership with us during the lockdown period. Members can therefore book a consultation to discuss a dental problem or concern without any additional fee. Members can also continue to enjoy discounts on treatment costs depending on their membership level.
Review appointments for those who were undergoing treatment prior to lockdown will also be free of charge.
For all other patients, consultations including emergencies, will be charged at our usual fee of £47.75. This is our pre-COVID price.
Our treatments will be charged at normal rates, which have not been altered as a result of COVID-19.
Can I see my usual clinician?
Unfortunately, we cannot guarantee an appointment with your usual clinician. Not all clinicians have returned to work yet, and we do have limited capacity.
If you were undergoing treatment before the lockdown we will do our best to book your consultation with the treating clinician. If this isn’t possible, we’ll explain why and ensure you’re matched with a suitable member of the team.
Are you offering all treatments and services?
We are offering all treatments and services that may be required to address a dental problem or concern.
In the interests of public health, some purely cosmetic treatments will not be available. In addition, routine examinations and hygienist consultations are not available.
If you have a dental concern or problem, you should request an appointment and we will be delighted to see you.
Examples of dental concerns or problems may include:
- A clear dental emergency e.g., with pain and swelling in the face or mouth;
- Minor pain or discomfort;
- Fractured teeth, lost restorations / crowns, lost or fractured dentures;
- Unusual markings, growths or other changes in your mouth; or
- Bleeding or inflamed gums, chipped or sharp edges.
My treatment was paused as a result of lockdown. What should I do?
We will do our best to proactively contact all patients who have had treatment paused as a result of COVID-19. If you fall into this group, please delay contacting us before Monday 20 July to allow our staff time to contact you. We have many patients to contact, so please bear with us as we do our best.
You can also request an appointment using our online form at the link above. Be sure to select Yes when asked if you were undergoing treatment, and we will try to prioritise your request.
Is it safe to attend?
Dentistry has been managing cross-infection risks successfully for decades and works to some of the highest standards available in primary care.
As a result of COVID-19 we have gone even further, enhancing the protective equipment we use for certain procedures and taking steps to ensure social distancing, including a smaller number of appointments, longer appointment times and fewer surgeries running at the same time.
Are there changes to payment methods?
We regret that we are no longer able to accept cash or cheque payments. Physical payments represent a significant risk in terms of transmission and put our staff at unnecessary risk by requiring visits to local banks.
Our Terms of Business have been updated, and all patients will be asked to make payment via debit/credit card by telephone or secure web link.
Payments will be required in full before you attend an appointment, where applicable. This maximises the time we can help other customers and limits the time needed to follow up on patients who fail to pay.
Of course, finance including interest-free options remains available for larger courses of treatments, and we can accept bank transfers by agreement for larger payments if necessary.
How can I contact you?
Our telephone lines, online web chat and text message service will be open 9am to 5pm from Wednesday 1 July to Friday 3 July.
From Monday 6 July, they will be open:
- 8am to 8pm Monday to Friday, and
- 8am to 2pm Saturdays
They will be closed Sundays and Bank Holidays.
Our telephone lines will be open for dental emergencies and patients who need to discuss an existing appointment or course of treatment.
If you require a new appointment, we ask that you complete our Appointment Request form using the button above. It only takes a few minutes and captures all the information we need to offer an appointment as quickly as possible.
If you do need to speak to us, please use our web chat or text message service where possible. Non-urgent queries can also be sent by email to email@example.com.
Attending Your Appointment
There are some important changes to how we operate when you attend your appointment. Please read the following instructions carefully.
104 Conway Road
Colwyn Bay, LL29 7LL
15 Snowdon Street
Porthmadog, LL49 9BT
53 High Street
Llangefni, LL77 7NA