Our guide helps you to make a decision in choosing your dental care provider, and sets out a number of important questions that you should ask of any potential dental practice.
Patients often approach a dental practice because of a specific problem – they want whiter teeth, they don’t like their dentures or they are in pain.
However, the human body is a complex system. It isn’t a piece of machinery where you can replace a specific part to solve a problem with certainty.
And the mouth is no exception. Often, it isn’t a case of simply treating a specific tooth or area, as the health of that tooth may be reliant on a wide range of factors such as gum health, the status of neighbouring teeth, your oral health routines, your wider medical history and other conditions etc.
For example, whitening treatment for teeth that are likely to be lost due to gum disease is not necessarily sensible. Veneer treatments may look great, but the cost in terms of the damage to the underlying teeth may be very expensive if the treatment fails in a few months or years. Building a dental bridge that is attached to teeth which are dying means your substantial investment won’t last long.
Whilst working to solve your immediate concerns, our clinical team are assessing your full oral health, both now and in the future. This ensures that the investment you make in your treatment has the best chance of lasting as long as possible.
Just like our medical colleagues, dentists have special interests and focus in different areas. Each of our clinicians has personal, in-depth experience in the treatments they deliver.
Elsewhere, many other dental surgeons aim to deliver a wide scope of treatment. This sometimes means that they may have broad experience of lots of treatments, rather than in-depth experience of specific treatments.
It is rare that a clinician is required to undertake postgraduate training to deliver a new treatment. Dental implants in particular are complex, advanced treatments that benefit from significant experience and advanced qualifications.
At West End Dental, all of our dental implant team have undertaken specific postgraduate training relevant to their role.
You wouldn’t see a GP for an operation, the same approach should apply to your dental treatment.
Ongoing care and monitoring is often essential for many complex dental treatments.
You should be sure that your clinician is dedicated to the dental practice you are visiting, and that the practice will have sufficient qualified and experienced clinicians to provide you with full care possibly for many years.
Accessing a clinician who is experienced in the treatment you are receiving, at a time to suit you, is very important. This is especially the case in dental emergencies. Unfortunately, many clinicians who deliver complex treatments work alone and on limited hours, making them difficult to access.
Whilst we welcome new colleagues regularly, our clinical team have extensive roots in North Wales, some over many decades. Our clinician turnover is also extremely low. They’re here for the long haul, and the size of the team means a qualified and experienced clinician is always accessible.
Are you working with a single dentist delivering all of your treatment on their own, or is there a large clinical team working with them.
At West End Dental, all of our practitioners work as part of an experienced and extensive clinical team.
This means that each phase of your treatment will be delivered by someone with extensive experience in that area.
It also means that if your clinician is unwell, or your treatment develops into other areas, we have the team and skill sets available to continue your treatment without disruption.
The best advocates for a dental practice are the patients. Have fellow patients had a good experience, and achieved the care they want?
We are very proud of our ‘Excellent’ rating on Trustpilot, the result of well over 500 reviews from very many happy patients. It means we are one of the highest rated dental care providers in the UK.
Delivering complex dental treatment requires a strong partnership between the clinical team and the customer care team.
Excellent technical skill in the surgery needs to be matched with compassionate and attentive care outside the surgery to ensure your treatment proceeds smoothly.
At West End Dental our patients are supported by a dedicated Customer Care Team. They aren’t simply ‘receptionists’ – they are highly trained in managing dental patients in all aspects of our service.
This includes our fantastic Treatment Co-ordinators (TCO), who offer a single point of contact for patients throughout complex treatment journeys. Many of our TCOs have been with us for years, some for decades.
Not all materials used in dentistry are equal, and they come in a variety of quality and cost. At West End Dental, we invest in the highest quality materials and ensure that they are well known and reliable.
With dental implants in particular, we have strong relationships with Southern Implants, once of the world’s leading implant systems. Each manufacturer has their own system, and often the tools and supplementary equipment are unique to that system.
You should be comfortable that your clinician is using a well-known, trusted manufacturer that – should you move – other clinicians can interact with.
We regularly see patients who face significant extra costs or are even denied for treatment on safety grounds, where they have received dental implant treatment elsewhere and the system is either unknown or niche.
Essential to high quality dental care is a high quality dental laboratory.
Dental laboratories are external organisations that construct many aspects of an individual dental treatment.
With dental implant treatment in particular, an experienced and qualified dental technician is essential to ensure the treatment does what it’s supposed to and looks fantastic.
As in many areas of life, high quality technicians require an investment. We have built relationships with a variety of experienced and renowned dental laboratories over many years, ensuring that all aspects of our treatment are of the highest quality.