Protecting you and our team during COVID-19

Lockdown Restrictions

We are currently open and providing all dental care as required.

What are the rules regarding dental practices?

The level of care we can deliver, and the precautions we must follow, are set out by the UK Health Security Agency.

Dental practices are considered an essential service and continue to operate normally, albeit with some changes in respect of COVID-19.

Is it safe to attend?

The rules put in place across primary dental care in the UK assumes that every patient attending is potentially infectious. This means that we are taking the maximum recommended precautions at all times, regardless of the local or national virus transmission rate or prevalence.

Even before the pandemic, primary dental care had excellent standards in cross-infection control and hygiene.

We will continue to apply protocols recommended by the Welsh and UK health authorities and other professional bodies to maintain the safety of our staff and team as far as possible.

Should I attend my appointment?

Yes - unless we inform you otherwise you should attend any booked appointment as normal.

Are you accepting new patients?

Yes - new patients are very welcome to attend as normal on a private basis to seek clinical care. Please note we do not offer NHS dental services.

COVID-19 Screening

Before you attend your appointment, you will be asked a number of important questions, as follows:

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  Have you or a member of your household or family had a confirmed diagnosis of COVID-19 in the last 10 days?
  

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  Are you or any member of your household or family waiting for a COVID-19/SARS-CoV-2 PCR test result?

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  Have you or any member of your household or family had a confirmed diagnosis of COVID-19 in the last 10 days?

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  Have you or any member of your household or family been advised to isolate by any NHS organisation in the last 10 days?

If you answer YES to any of these questions, you must not attend your appointment. Instead, give us a call on 0808 164 1003 and we will gladly reschedule.

Medication and history

You will be asked to complete a medical history form before attending your appointment. This is completed via a dedicated link, sent to you via text message to your mobile and by email.

‍Please ensure we have up-to-date mobile number and email address details to ensure this can be done. This will help avoid unnecessary risk and time lost at your appointment.

Travelling and arrival

Our patient lounges are open but there may be limited waiting space during busy times. If our patient lounge is full you may be asked to wait outside, so please dress appropriately for the weather.

Entering the practice

The team member you meet will be wearing personal protective equipment.

You are required to wear a mask or face covering at all times unless undergoing treatment.
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When you enter the practice, you will be asked to clean your hands using sanitising gel.

Timings

Appointments will be longer than you are used to.

Please allow plenty of time to arrive for your appointment and potential delays, which we will keep to a minimum.

Belongings

Please keep your belongings to a minimum.

Refreshments and toilet facilities

Please note our usual refreshments may not be available, so please ensure you bring drinking water with you, especially if you are attending a longer appointment.