We appreciate that COVID-19 may have an impact on your dental treatment. We are working hard to minimise that impact as far as possible.
We have set out some frequently asked questions regarding your dental treatment. If you have any other queries, please do not hesitate to contact us on 0808 164 1003.
We are currently open and providing all dental care as required.
The level of care we can deliver, and the precautions we must follow, are set out by the UK Health Security Agency.
Dental practices are considered an essential service and continue to operate normally, albeit with some changes in respect of COVID-19.
The rules put in place across primary dental care in the UK assumes that every patient attending is potentially infectious. This means that we are taking the maximum recommended precautions at all times, regardless of the local or national virus transmission rate or prevalence.
Even before the pandemic, primary dental care had excellent standards in cross-infection control and hygiene.
We will continue to apply protocols recommended by the Welsh and UK health authorities and other professional bodies to maintain the safety of our staff and team as far as possible.
Yes - unless we inform you otherwise you should attend any booked appointment as normal.
Yes - new patients are very welcome to attend as normal on a private basis to seek clinical care. Please note we do not offer NHS dental services.
Before you attend your appointment, you will be asked a number of important questions, as follows:
If you answer YES to any of these questions, you must not attend your appointment. Instead, give us a call on 0808 164 1003 and we will gladly reschedule.
You will be asked to complete a medical history form before attending your appointment. This is completed via a dedicated link, sent to you via text message to your mobile and by email.
Please ensure we have up-to-date mobile number and email address details to ensure this can be done. This will help avoid unnecessary risk and time lost at your appointment.
Our patient lounges are open but there may be limited waiting space during busy times. If our patient lounge is full you may be asked to wait outside, so please dress appropriately for the weather.
The team member you meet will be wearing personal protective equipment.
You are required to wear a mask or face covering at all times unless undergoing treatment.
When you enter the practice, you will be asked to clean your hands using sanitising gel.
Appointments will be longer than you are used to.
Please allow plenty of time to arrive for your appointment and potential delays, which we will keep to a minimum.
Please keep your belongings to a minimum.
Please note our usual refreshments may not be available, so please ensure you bring drinking water with you, especially if you are attending a longer appointment.
If you have any dental problem or concern at all, or your treatment was paused due to COVID-19, we will be delighted to see you. Just visit our Appointments page to find out more.
Unfortunately, we cannot guarantee an appointment with your usual clinician due to limited capacities as a result of COVID-19 safety measures.
We are offering all treatments and services.
If you have a dental concern or problem or you are due routine care, you should request an appointment and we will be delighted to see you.
Dentistry has been managing cross-infection risks successfully for decades and works to some of the highest standards available in primary care.
As a result of COVID-19 we have gone even further, enhancing the protective equipment we use for certain procedures and taking steps to ensure social distancing, including a smaller number of appointments, longer appointment times and fewer surgeries running at the same time.
We regret that we are no longer able to accept cash or cheque payments. Physical payments represent a significant risk in terms of transmission and put our staff at unnecessary risk by requiring visits to local banks, especially as local bank branches continue to close.
Our Terms of Business have been updated, and all patients will be asked to make payment via debit/credit card by telephone or secure web link.
Payments will be required in full before you attend an appointment, where applicable. This maximises the time we can help other customers and limits the time needed to follow up on patients who fail to pay.
Of course, finance including interest-free options remains available for larger courses of treatments, and we can accept bank transfers by agreement for larger payments if necessary.