Protecting you and our team during COVID-19

We have made some changes to our service to enhance protection for our patients and our team.
Attending an appointment during COVID-19

We appreciate that COVID-19 may have an impact on your dental treatment. We are working hard to minimise that impact as far as possible.

We have set out some frequently asked questions regarding your dental treatment. If you have any other queries, please do not hesitate to contact us on 0808 164 1003.

Current Version | 6 April 2022

Important points

Lockdown Restrictions
Essential Information

We are currently open and providing all dental care as required.

COVID-19 Screening
Essential Information

Before you attend your appointment, you will be asked a number of important questions, as follows:

  • Have you or a member of your household or family had a confirmed diagnosis of COVID-19 in the last 10 days?
  • Are you or any member of your household or family waiting for a COVID-19/SARS-CoV-2 PCR test result?
  • Have you or any member of your household or family had a confirmed diagnosis of COVID-19 in the last 10 days?
  • Have you or any member of your household or family been advised to isolate by any NHS organisation in the last 10 days?

If you answer YES to any of these questions, you must not attend your appointment. Instead, give us a call on 0808 164 1003 and we will gladly reschedule.

Medication and history

You will be asked to complete a medical history form before attending your appointment. This is completed via a dedicated link, sent to you via text message to your mobile and by email.

Please ensure we have up-to-date mobile number and email address details to ensure this can be done. This will help avoid unnecessary risk and time lost at your appointment.

Travelling and arrival

Our patient lounges are open but there may be limited waiting space during busy times. If our patient lounge is full you may be asked to wait outside, so please dress appropriately for the weather.

Entering the practice

The team member you meet will be wearing personal protective equipment.

You are required to wear a mask or face covering at all times unless undergoing treatment.

When you enter the practice, you will be asked to clean your hands using sanitising gel.


Appointments will be longer than you are used to.

Please allow plenty of time to arrive for your appointment and potential delays, which we will keep to a minimum.


Please keep your belongings to a minimum.

Refreshments and toilet facilities

Please note our usual refreshments may not be available, so please ensure you bring drinking water with you, especially if you are attending a longer appointment.

Frequently asked questions