Protecting you and our team during COVID-19

We have made some changes to our service to enhance protection for our patients and our team.
Attending an appointment during COVID-19

We appreciate that COVID-19 may have an impact on your dental treatment. We are working hard to minimise that impact as far as possible.

We have set out some frequently asked questions regarding your dental treatment. If you have any other queries, please do not hesitate to contact us on 0808 164 1003.

Current Version | 20 October 2020

Important points

National Lockdown
Essential Information
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Effective 6.00pm Friday 23 October Wales will enter a national lockdown. This will be in place until at least midnight Sunday 8 November.

Dental practices are not required to close as part of the lockdown measures.

Further, restrictions on travel both within Wales and into Wales from high-prevalence areas elsewhere in the UK do not apply where there is a reasonable excuse. Per The Health Protection (Coronavirus Restrictions) (No.2) (Wales) Regulations 2020, accessing medical services - including dentistry - is a reasonable excuse.

In line with this, and current guidance from the Welsh Chief Dental Officer and Welsh Health Minister, we continue to offer treatment and appointments to our patients during these restrictions, and we encourage those who are overdue a routine appointment or who have a dental problem or concern to attend their appointment as normal.
COVID-19 Symptoms
Essential Information
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Before you attend your appointment, you will be asked a number of important questions, as follows:

  • Have you tested positive for COVID-19 in the last seven days?
  • Are you waiting for a COVID-19 test?
  • Do you have a new, continuous cough?
  • Do you have a high temperature or fever?
  • Have you lost your sense of taste or smell?D
  • Do you live with someone who has either tested positive for COVID-19 or had symptoms of COVID-19 in the last 14 days?

If you answer YES to any of these questions, you must not attend your appointment. Instead, give us a call on 0808 164 1003 and we will gladly reschedule.

Medication and history

You will be asked to complete a medical history form before attending your appointment. This is completed via a dedicated link, sent to you via text message to your mobile and by email.

Please ensure we have up-to-date mobile number and email address details to ensure this can be done. This will help avoid unnecessary risk and time lost at your appointment.

Travelling and arrival

To maximise protection, our patient waiting rooms are closed. Patients will need to wait outside until they are called for their appointment normally by text.

In line with public health guidance, patients should therefore travel by private car whenever they are able to do so and please bear in mind you may need to wait a short while before attending your appointment. As there is no waiting space, please dress appropriately for the weather.

Patients will be asked to tell us they have arrived at an appointment by replying to a text message on their mobile. If you have access to a mobile phone, please ensure we have your correct details and bring this to your appointment.

We will then text or call you when you we are ready to see you, and a member of our team will arrive at the front door to greet you.

Entering the practice

When you enter the practice, you will be asked to clean your hands using sanitising gel and your temperature will be taken with a hands-free thermometer. You will then be taken direct to the surgery.

The team member you meet will be wearing enhanced protective equipment. You may also be asked to wear a mask whilst outside your treatment room.

Please note these procedures are compulsory. We will be unable to admit any patient who does not comply.

Timings

Appointments will be longer than you are used to. We will be clear on the duration of an appointment when it is booked – please ensure you make a note of the time required.

Belongings

Coats and bags will need to be left in a box before entering a surgery. Please keep your belongings to a minimum.

Refreshments and toilet facilities

Please note our usual refreshments will not be available, so please ensure you bring drinking water with you, especially if you are attending a longer appointment.

Toilet facilities will also be closed, so please ensure you have visited the lavatory before attending.

Frequently asked questions