Protecting you and our team during COVID-19

Lockdown Restrictions

We are currently open and providing all dental care as required.

What are the rules regarding dental practices?

Dental practices are now providing all forms of dental care in a normal manner.

Is it safe to attend?

Before the pandemic, primary dental care had excellent standards in cross-infection control and hygiene and we continue to apply these high standards of protection.

We will continue to apply protocols recommended by the Welsh and UK health authorities and other professional bodies to maintain the safety of our staff and team as far as possible.

Should I attend my appointment?

Yes - please attend all appointments as normal.

Are you accepting new patients?

Yes - new patients are very welcome to attend as normal on a private basis to seek clinical care. Please note we do not offer NHS dental services.

COVID-19 Screening

Before you attend your appointment, you will be asked a number of important questions, as follows:

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  Have you or a member of your household or family had a confirmed diagnosis of COVID-19 in the last 10 days?
  

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  Are you or any member of your household or family waiting for a COVID-19/SARS-CoV-2 PCR test result?

• 

  Have you or any member of your household or family had a confirmed diagnosis of COVID-19 in the last 10 days?

• 

  Have you or any member of your household or family been advised to isolate by any NHS organisation in the last 10 days?

If you answer YES to any of these questions, you must not attend your appointment. Instead, give us a call on 0808 164 1003 and we will gladly reschedule.

Medication and history

You will be asked to complete a medical history form before attending your appointment. This is completed via a dedicated link, sent to you via text message to your mobile and by email.

‍Please ensure we have up-to-date mobile number and email address details to ensure this can be done. This will help avoid unnecessary risk and time lost at your appointment.

Travelling and arrival

Our patient lounges are open but there may be limited waiting space during very busy times. If our patient lounge is full you may be asked to wait outside, so please dress appropriately for the weather.

Entering the practice

You are no longer required to wear a mask or face covering, but feel free to do so if you feel more comfortable.

Timings

Appointments may be longer than you are used to.

Please allow plenty of time to arrive for your appointment and potential delays, which we will keep to a minimum.

Belongings

Please keep your belongings to a minimum.

Refreshments and toilet facilities

Please note our usual refreshments may not be available, so please ensure you bring drinking water with you, especially if you are attending a longer appointment.