Virtual GP appointments with Doctor Care Anywhere

Doctor Care Anywhere is a private online healthcare service giving you 24/7 access to appointments with clinicians, by video or phone, from wherever you are.

You’ll receive access to GP and Advanced Nurse Practitioner (ANP) appointments whenever and wherever you need them – with appointments usually available in a few hours.

Consultations are up to 20 minutes long, which means you’ll have plenty of time to discuss your health concern with your clinician. You can also have prescriptions delivered to your door or ready to collect from your local pharmacy, as well as access to your medical notes, open private referrals, and fit notes all from your account.

Doctor Care Anywhere are an independent healthcare provider, and are not part of the West End Dental Group.

Certain members of West End Dental Membership are eligible for access to Doctor Care Anywhere free of charge.

West End Dental and Doctor Care Anywhere do not exchange any personal data. Access is provided via an activation code shared with eligible members.

We are rolling this benefit out gradually to members.

New members who join on or after 15 January 2024 are eligible.

In addition, members who have their plan automatically renewed during 2024 will become eligible on their renewal. This will normally be the anniversary of your joining date with us. Some members may be able to request an early renewal to access this benefit - if you are interested in this option please contact us.

Eligible members are emailed and sent an SMS.

We regret this benefit is not available to customers on schemes administered by Practice Plan and Denplan. These customers can request to change to a West End Dental Membership if they wish.

If your West End Dental Membership ends you will no longer be eligible for the Doctor Care Anywhere service through us. Your subscription with Doctor Care Anywhere will end, and you should approach them directly for alternative payment and subscription options.

You will benefit from:

- Access to clinician appointments 24/7, 365 days a year.
- Up to 20 minute long video or phone appointments with GPs and ANPs.
- Choose the clinician you would like to speak with.
- No need to de-register from your NHS GP.
- Prescriptions delivered to your door, or collect from your local pharmacy in the UK.
- Private open referrals and fit notes accessible from your account. You can share them as necessary following your consultation.
- Access to My Health (available via the app) - a wellbeing tool with self-care content created by experts, to help deal with topics such as physical activity, sleep, stress and relationships.

No. This is a private service.

Prescriptions provided by Doctor Care Anywhere are private prescriptions, and will therefore incur medication charges when filled at a pharmacy.

All of their doctors are General Practitioners (GPs) who are registered and hold a current licence to practice with the General Medical Council (GMC). They have at least 5 years’ post-graduation experience and all undergo the regulatory monitoring of their medical practice through the annual appraisal system.

Their ANPs are also highly skilled and trained clinicians that have additional post graduate training and Masters qualifications (alongside a nursing degree) that enables them to independently examine, assess, make diagnoses, treat, prescribe, interpret results and make referrals for certain patients who present with symptoms.

If you have any queries regarding the details of the service and how to access it, please contact Doctor Care Anywhere via their app.

You can access clinician appointments 24/7, 365 days a year.

Their GPs are available for appointments 24/7 and appointments with their ANPs are available Monday – Sunday, including bank holidays between 8am and 10pm. If you try and make an appointment with an ANP outside of these hours, the next available GP appointment will be offered.

Note that the service is not meant for emergencies. If you have an emergency, please call 999 or go to the nearest Accident & Emergency department.

GPs and ANPs are restricted in the help they can provide in relation to dental problems. You should contact West End Dental in the first instance regarding any such problems.

Children must access the Doctor Care Anywhere service via their parent's account.

Once your child has become a member with West End Dental, our team will contact you to confirm when your Doctor Care Anywhere account has been updated. At this point, you can then add your child to your Doctor Care Anywhere account.

This process is manual, and can take up to 10 working days. If you have not received a notification from us after this time, please contact us.