Finalists - Private Dentistry Awards 2022

Frequently Asked Questions

We've set out here some important questions you may have regarding NHS dental care.

What happens next?

If you are undergoing treatment, see I am undergoing treatment below.

Otherwise, we will be unable to offer any form of routine NHS appointments or NHS care effective 1 September. We are also unfortunately not able to offer any emergency dental care on an NHS basis during this time.

We will be happy to provide you with dental care on a private basis. We have limited capacity to accept new patients on this basis.

We have launched a new Essentials service to offer routine dental consultations and numerous benefits for a single, affordable monthly fee.

I am currently undergoing NHS treatment, what happens?

If you are currently undergoing NHS dental treatment, we will endeavour to complete this for you. However, there may be circumstances where this is not possible.

If you have commenced treatment, were subject to a Patient Charge and we cannot complete treatment for whatever reason, we will refund your Patient Charge to you.

What do I do if I have a dental emergency?

Please call us on 0808 164 1003 in the first instance. We may be able to offer an emergency appointment on a private basis. If you are a West End Dental Essentials Member, access to such care is included as a benefit.

If you require an emergency appointment on an NHS basis, contact NHS Direct Wales on 0845 46 47 for further guidance.

What happens to future appointments?

NHS appointments from 1 September onwards will be cancelled.

If your appointment is for treatment, it may be kept to enable completion of the treatment or we may require you to reschedule.

Why are you not providing NHS care for children?

Historically, some dental practices were provided with 'children-only' contracts by the Local Health Board. This meant that practices could provide NHS care to children, but were only able to offer private services for patients.

It is however very rare for these contracts to exist today.

Our contracts were full service, meaning we were required to provide services to both adults and children. When this service ends, we are unable to pick and choose what we can offer - one must either provide a full service, or nothing. As a result, we cannot retain the provision of NHS dental care for children only. This is the policy applied by the Local Health Board, not by us.