Patients are able to make payments to us instantly using their online banking when agreed with us in advance.
This guide explains the process.
Instant Bank Pay allows customers to send us a payment directly from their bank account. It uses their online banking to make the payment using information (e.g. amount, bank account to send to etc.) supplied by us.
- It is quick and easy, only taking a minute or so.
- You do not need your debit or credit card to make payment.
- You do not need to enter our bank details.
- Payment from your account is instant.
- You can see the payment in your bank statement immediately.
- Your information (e.g. bank account, debit card details etc.) is never exposed to us.
- The process lasts for one payment only. Any future payments need to be individually authorised by you.
The process is simple. Once a payment is agreed with a member of our team, we will send you a bespoke link inviting you to make a payment to us. This payment link is bespoke to you.
We will never send a payment link to you unsolicited; we will always discuss this process with you first.
When you click on the link, you will be presented with the payment information which you should check carefully. You will then be invited to login to your online banking and setup the payment. Once approved, the money leaves your account immediately and will clear in our accounts within 24 hours.
Our system is managed by GoCardless. GoCardless are a leading UK payments platform, based in the UK and regulated by the Financial Conduct Authority. Their customers include HM Government, Tripadvisor, AON and The Guardian. They take security extremely seriously, and you can find out more here.
The process relies on the Open Banking protocol. Open Banking is an established protocol used by all of the UK's major banks. You can find out more about Open Banking here.
The process relies on Open Banking, a secure industry-standard protocol.
Our payments are managed by GoCardless, an authorised payment services provider regulated by the Financial Conduct Authority. GoCardless are a large provider, chosen by some of the UK’s leading brands. They are based in the UK.
No. We do not receive any of your banking or financial information as part of the process.
You will receive a message on-screen confirming a successful payment. You will also receive an email confirming payment has been made.
In addition, you should see the payment in your bank statement / online booking as soon as it is successful.
No. Our bank details are securely embedded in the open banking system using the bespoke link we send to you. You do not need to enter our bank details as part of the process.
No. We will never send an Instant Bank Payment request to a client without first agreeing it with them.
If you are concerned about any requests you have received you should contact us to verify.
A Direct Debit requires a bank mandate, which allows us to request money directly from your bank account. Once setup, subject to certain rules, we are able to request payment under a Direct Debit until the mandate is cancelled.
Instant Bank Pay does not involve a mandate. You must authorise each and every payment. If you choose not to authorise a payment no funds are transferred, and once you authorise a payment you must repeat the process for any future payments.
A bank transfer is initiated by the payor, I.e. you. This requires you to input the recipient (us) bank details, the amount to be paid etc.
This has two downsides. First, it involves a risk of error in that you may receive the wrong bank details from us, or input the wrong details by mistake. Second, the payment is manually tracked by us and as such can take some time for us to identify and process.
With an Instant Bank Payment, we send you all the information required embedded in your bespoke link. This means the money cannot be sent to the wrong account, nor can the wrong amount be sent. It also means that we know when a payment has been made, improving the speed with which we apply it to your file.
Yes, if you prefer to make your payment by debit or credit card then we can happily arrange this.
Please note, we regret that we cannot accept American Express cards.